FAQs

GENERAL:

Event Opening Times:

FRIDAY
Registration - 2pm
Convention - 5pm - 8pm
Party - 8pm till late

SATURDAY
Convention - 9am - 6pm
Party - 8pm till late

SUNDAY
Convention - 9am - 6pm
Party - 8pm till late

Which days will the guests be attending?
This is confirmed on the guest profile pages but keep checking back as this could be subject to work commitments and change prior to the event.

Can I come and go as I want?
On arrival you will exchange your paper ticket for a convention pass that will allow you access to the event throughout the weekend as applicable.

I have an issue, what do I do?
If it's something minor, the first thing to do is talk to a member of the crew on the day. They're pretty easy to spot and they'll do all they can to help. If they can't they'll escalate it. If your issue is before the event please email This email address is being protected from spambots. You need JavaScript enabled to view it.

If it's something pretty serious then go to the organiser’s booth. One of the shows organisers is always on hand there to sort out any problems you may have, be it a problem with a stall holder, a crew member or a lost bag.

If you do have an issue please talk to us at the event, because we can solve most problems if we know about it at the time. Issues after the fact are often much more difficult to resolve.

TICKETS:

When will photo shoots go on sale?
Photo shoots will go on sale when a guest is announced, full details will go up on the website/Facebook/Twitter.

Will the photo shoots included in the packages be day specific, and if so when will we be told those days?
Yes they will most likely be day specific. You will receive an email confirming which day each photo shoot will be in the week prior to the event.  This information will also be available at the info desk at the event.

Can I upgrade my ticket/package?
Upgrades are possible - log into your eventbrite account and follow the prompts.

I booked item(s) for someone else but they’re booked in my name, will this be an issue?
Due to tickets being non-transferable we will be asking for ID at the event when picking them up.

If you have bought items for someone else and you will also be attending the event, this is fine, you will just pick up all of the items at once.

If you have bought items for someone else and you will not be attending the event, they will need to bring some form of valid (in date) ID of yours (a credit card etc).

Are there child tickets?
Yes there are specific child 1 day and 3 day tickets available in a limited number.

There are no child prices on offer for the main package ticket types as they have the same value for children as they do for an adult.

Under 4's are free but will need to share a seat with a parent/guardian in talks.

This event is not recommended for the very young, due to the expected crowds and long day of programming, but they are more than welcome if the parents wish to bring them along.

All children under 12 must be accompanied by a paying adult.

Childrens ages on October 27th will determine if they qualify for child tickets or a free ticket.  If the child is 4 or under, or 12 or under on October 27th 2017 they qualify for the appropriate child ticket.

What type of tickets will be used at SHERLOCKED?
This event will be using an E-Ticket system. You will not receive tickets in the post but will be required to bring along your E-Ticket for scanning at the show.  Please take extra care when entering your email address as mistakes may mean your ticket does not arrive as expected.

What is registration?
Simply bring your E-Ticket with you on arrival to be scanned, and then all the items you are entitled to as part of your package including a tag which will be your means of entry to all relevant areas of the event will be assigned to you. This can be done from 2pm on Friday 27th October in the Hilton Birmingham Metropole Hotel.

If I have a problem with my tickets, who do I contact?
We are working with Eventbrite as our exclusive ticketing partner for SHERLOCKED.

If you have any technical questions relating to tickets/packages purchased online, these queries should be directed to them, they are contactable by the following methods (both are manned 24/7)*

Contact Us Form: https://www.eventbrite.co.uk/contact-us/

*It is not possible to purchase tickets through these methods. Purchases are exclusively online only.

Can I get a Refund?
Tickets are brought for the event NOT for the guests, if a guest cancels then the event will still go ahead - NO refunds can be offered.

Ticket refunds can only be offered in the event of the convention being cancelled.

All guests announced to be attending the event appear subject to work commitments - in the case of any guest cancelling a replacement guest will be attempted to be found if time allows.

Individually purchased photo shoots with a cancelled guest will be automatically refunded.

GUESTS:

How many guests will there be?
There will be a minimum of 8 guests, with more possibly added if ticket sales go well.

Will there be more guests?
Guests may be announced right up until the event opens.

Why hasn’t my favourite guest been announced?
Every effort will be made to get the best guest line up - if a guest is not announced there can be various reasons for this, the main one being availability for that weekend.


AUTOGRAPHS:

Most guests will be offering autographs for an additional charge at the event, which will be open to all ticket types.

How will the autograph queue work?
Attendees will be called by ticket type and number, with all other attendees using the Virtual Queue system. See below for more details.

How much are the 8x10 pictures?
Licensed SHERLOCKED photos will be available to be purchased at the show for a small fee.

How many autographs can I get at once?
The max number of autographs is 5 per person when a virtual queue is in effect. Please remember all autograph prices are PER AUTOGRAPH, you get ONE autograph for the price shown.

If you want more than 5, even if you are a package holder with autographs included, then you can either go up when the queue is quiet and then the crew will normally allow you to have up to 7 or 8. Or simply queue multiple times and get up to 5 each time.  Please be aware that if you do have several items for signing for one guest we would recommend that you get a virtual queue ticket at the beginning of the day as we can not guarantee any autographs.

What ways can I pay for an autograph?
Cash - You pay the crew member at the guests’ desk.

Credit Card - You can pay for autographs by credit card at the photo shoot/ credit card sales desk. You will be buying show vouchers. These are not guest specific and come is various denominations (£5, £10, £20). You then use these vouchers like cash at the autograph desk.

Are there any restrictions on what items can be signed?
It really depends on the guest. Basically if you THINK there is a CHANCE the guest will not sign your item. e.g. It's not official, it's a nude/semi-nude picture, then make sure you have a backup.

When will the guests be signing?
Normally the guests start at 9am and apart from breaks, talks or photo shoots they will be at their signing table.

What are Virtual Queues and Virtual Tickets and how do they work?
To help cut down the amount of time you have to spend standing in a queue we have introduced a virtual queuing system. Instead of everyone standing in an "real" queue you will be handed a ticket with a number on it (your Virtual Ticket). This number is your position in the "virtual" queue. Only around 30 people stand in the "real" queue. You can join this "real" queue once your position in the "virtual" queue is reached. Think of it like taking a number in a doctors waiting room. You will know your position is reached when your Virtual Ticket number is called.
Those with priority queue access in their package will not require a virtual ticket, you will be called in with priority based on your ticket type and number.
This system means once you have your VT for a guest you are free to wander around the event, join other queues and get other VTs.

Virtual Ticket numbers for guests will be announced (in batches of around 30) once the previous group of people in the "real" queue have their autographs.

Once your Virtual Ticket number is called you can then join the much smaller "real" queue. There will of course still be some queuing involved in the "real" queue!

The numbers shown are for any number UP TO that number. You can go up any time after your number is called. So if you have ticket number 100 and the board is showing 200, this is fine, you haven't missed your turn.

What time are Virtual Tickets given out?
Virtual Tickets start to be given out at the show’s opening time and not before.

How much are Virtual Tickets?
You do not pay for the Virtual Tickets they are free. You pay per autograph when you come back and join the "real" queue.

Can I get a Virtual Ticket for a friend?
No, Virtual Tickets are given out ONE PER PERSON, you will only be given one ticket.

If I get a Virtual Ticket for a guest and don't get to see them can I use it the next day?
No, Virtual Tickets are only valid on the day you are given them.

Can I have a photo with a guest when I get an autograph and will the guests be personalising (adding a name or salutation) autographs if requested?
Over the desk photos will not be available at this event, and personalisation will be on a guest by guest basis depending upon demand.

Can I join a friend (who’s getting an autograph) in the autograph queue if I’m not getting one?
The answer is yes. But please be aware that if it is not an open queue you WILL need your own Virtual Ticket. Without a Virtual Ticket you will not be allowed to join the queue with your friend/partner/child. They are free, so please make sure you take one when your friend/partner does. This does also apply to adults accompanying children.


PHOTO SHOOTS:

Most guests will be offering photo shoots for an additional charge at the event, which will be open to all ticket types.

How they work:

1) Photo shoots will be called by ticket type and group, starting with VIP, then Platinum, then Gold, then Silver and then by group.
2) Your photo will be taken by a professional photographer.
3) The shot will be taken in front of a backdrop and with lighting to ensure the best possible image.
4) You will be standing beside the guest, and not leaning over a table.
5) Your picture will be a 6” by 9” colour photo and should be ready for collection as you leave the photo shoot area.
6) All of this combined will provide you with something unique and special to remember the event by.

What if I have a clash?

If you have a clash with a talk or another photo shoot...

Talk to crew at the photo shoot and they will do their best to get you through as quickly as possible so you can get to your other activity.

If it's two photo shoots that are clashing, always go to the photo shoot that starts first. If both start at the same time, go to the one that is shorter first.

What happens if it doesn't come out for some other reason?
You will go back in and have a retake, the original photo that is rejected will be destroyed.  Please notified a member of the crew immediately if you have any concerns with your photo, any issues can only be rectified whilst the photo session is active.

Can my friend and I both be in the same picture?
The simple answer is yes, but you will both have to have a ticket. It is one ticket per person. You can then pose together in two photos and one copy of each will be developed.

If you buy only one ticket you CAN NOT have two people in the one shot!

Note: No more than 3 people will be allowed in the shot.

Can my child be in the picture with me?
Under 4s can join you in the picture, those over this age will require their own ticket.

Note: Max 2 under 4s per paying adult.

Will I be able to purchase a digital copy of my photo shoot?
Yes. They will be available online after the event.


TALKS:

When will the talks be?
Timetables/schedules for the event will be made available at least a week before the event.

When should I get to the talks?

Try to arrive in good time to allow quick and simple loading of the halls for each talk - we recommend at least 10mins before the start time.

Can I take photos in the talks?
At the start of each talk flash photography will be permitted, but there will be a request for flash photography to end after a couple of minutes and this must be respected. After this time photography without flash is permitted during the talk.

What types of cameras are allowed in the talks?
All types of cameras are permitted but it is requested that any sounds that can be muted are muted, so as not to distract the guest or fellow attendees.

Can I video the talks?
Strictly no videoing of the talks is permitted. Crew will be monitoring the audience during the talks, and will be asking anyone to stop who is suspected to be videoing the talk. Any videos of talks that appear online after the event will be reported for violating copyright.


PARTIES:

When will the parties be?
Parties will be taking place on Friday Night, Saturday Night and Sunday Night.

When will the venue and themes be announced?
The party themes will be revealed nearer to the event and the parties will be taking place at the Hilton Birmingham Metropole.

 

ACCESSIBILITY:

Is the venue fully accessible?

The Hilton Birmingham Metropole is fully accessible. For full details and information on finding out more visit this link on the main website

What provisions are made for attendees that require extra help?
For our attendees that require extra help all efforts will be made to make the event as easy to access as possible, any issues will be quickly addressed, with the venue being fully compliant for disabled access.

Can I bring a carer?
Free carer access for one carer is available for each disabled attendee who has purchased a full price ticket. Please bring along some form of official documentation of your disability (DLA letter, blue parking badge, letter from your doctor etc) to the event. Your carer will be given access to all areas of the show that your ticket allows. This does not include added extras such as autographs and photo shoots.

How do I get more information?
Disabled visitors are asked to contact This email address is being protected from spambots. You need JavaScript enabled to view it. prior to the event so their needs can be best met by the crew on the day.